Frequently Asked Question's
What Is Included With My Rental?
• Inflatable
• Blower
• Extension cord
• Rules sign
• Sandbags for indoor events or stakes for outdoor events
Does the Price Include Delivery & Set Up?
Delivery + set up within Lumpkin, Forsyth, Dawson, & Hall county is FREE. If your event is located outside of these counties, we will contact you upon booking with the additional delivery fee information. If you would like to know the cost of delivery prior to booking your rental, please contact us!
What Surfaces Do You Set Up On?
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
PLEASE NOTE: Access to an outlet is required for all events as we do not offer generators.
What Time is Set Up & Pick Up?
We deliver/set up 30-45 minutes prior to your event. Pickup is at the end of your scheduled event time. Please plan accordingly for an additional allotted amount of time afterwards for inspection/take down. If a different delivery/pick up time is needed for any reason, please let us know and we will do our best to accommodate.
What if I Need to Cancel?
Rentals can be canceled for any reason up to seven days prior to the date of the event at no cost. Cancellations after this time will not be subject to a refund and will result in a credit for the Lessee to use for a future date within one calendar year from the date of original booking, subject to Company’s availability. Rentals cancelled within seven days of the event will not be credited or refunded.
What Is Your Bad Weather Policy?
Inflatables must be deflated when winds reach 15 mph. No exceptions. If it is raining the day of your event and your event is outdoors, you will be able to reschedule for a future date within one calendar year.
Are Your Rentals Clean?
Yes! We wash, sanitize, and dry our inflatables immediately after each use. We are committed to ensure our clients are in a clean, well maintained, and safe environment.